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  • Room 1

OUR COMMITMENT TO
SAFETY AND WELL-BEING

At the IPV Palace & SPA Hotel we have always aimed to offer our guests the best experience, as well as guarantee health and well-being during their stay, maintaining our commitment to high quality standards in facilities and services.

After a few months without activity due to the situation caused by COVID-19, the IPV Palace & SPA team, together with their certified advisers, have been working on a strategy to transform operations and services, following the recommendations of the competent authorities and the World Health Organization (WHO), to ensure that the return of guests, employees and collaborators is done in the best conditions of safety and quality adapted to the new situation.

Within this strategy, new cleaning, hygiene and social distancing measures have been developed, in addition to specialized training for all our staff in preventive measures against COVID-19. These hygiene and protection measures support the opening of our Hotel in an environment of security and trust.

Our large open spaces, both exterior and interior, favor social distancing and guarantee the safety of guests and employees. However, the Hotel, as a reinforcement measure, has limited its maximum occupancy between 60 and 70%, except for more restrictive legal regulations, and has limited and / or eliminated any service and / or activity that may raise doubts about the spread of the virus.

The entire team at the Hotel IPV Palace & SPA is dedicated to building a safe environment responding to current needs, but without forgetting and ensuring that your experience with us remains unforgettable.

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GENERAL SAFETY
RECEPTION
ROOMS
RESTORATION
OUTDOOR POOLS
SPA, HAIRDRESSING AND FITNESS ROOM
OTHER LEISURE AND ENTERTAINMENT SERVICES
MEETINGS AND EVENTS
TECHNICAL SERVICE
GENERAL SAFETY
  • Our capacity by zones has been reduced to guarantee security measures, as well as a redistribution of furniture in common areas to guarantee the recommended security distance.
  • We have signaled the safety distance in strategic and confluence places.
  • We have stations with disinfectant gel in key points of the Hotel.
  • Disinfecting rugs have been placed in access areas.
  • We have protection partitions in numerous customer service areas that can be contacted.
  • We have intensified the cleaning and disinfection of objects and surfaces in areas of common use that may be manipulated by different people.
  • Constant ventilation protocols with natural air have been reinforced.
  • We have posters with preventive advice in areas with the highest influx of customers.
  • Our staff disinfects tools after each work shift, including uniformity.
  • Our staff has the necessary personal protective equipment at all times and always adapted to their functions.
  • The use of all elevators is limited to the maximum occupancy of the family unit, unless they all wear a mask.
  • If any client or worker shows symptoms compatible with the Covid-19, the specific protocols will be applied.
  • All work is under constant review, taking into account the evolution of the pandemic, its treatment and the emergence of regulations, products and effective measures to fight its spread.
  • This action plan is available to all our clients and constantly updated at www.hotelesipv.com, as well as at the reception of our Hotel for any guest who requests it.
Certificación LOPD - Privacidad Global

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