OUR COMMITMENT TO
SAFETY AND WELL-BEING
At the IPV Palace & SPA Hotel we have always aimed to offer our guests the best experience, as well as guarantee health and well-being during their stay, maintaining our commitment to high quality standards in facilities and services.
After a few months without activity due to the situation caused by COVID-19, the IPV Palace & SPA team, together with their certified advisers, have been working on a strategy to transform operations and services, following the recommendations of the competent authorities and the World Health Organization (WHO), to ensure that the return of guests, employees and collaborators is done in the best conditions of safety and quality adapted to the new situation.
Within this strategy, new cleaning, hygiene and social distancing measures have been developed, in addition to specialized training for all our staff in preventive measures against COVID-19. These hygiene and protection measures support the opening of our Hotel in an environment of security and trust.
Our large open spaces, both exterior and interior, favor social distancing and guarantee the safety of guests and employees. However, the Hotel, as a reinforcement measure, has limited its maximum occupancy between 60 and 70%, except for more restrictive legal regulations, and has limited and / or eliminated any service and / or activity that may raise doubts about the spread of the virus.
The entire team at the Hotel IPV Palace & SPA is dedicated to building a safe environment responding to current needs, but without forgetting and ensuring that your experience with us remains unforgettable.
After a few months without activity due to the situation caused by COVID-19, the IPV Palace & SPA team, together with their certified advisers, have been working on a strategy to transform operations and services, following the recommendations of the competent authorities and the World Health Organization (WHO), to ensure that the return of guests, employees and collaborators is done in the best conditions of safety and quality adapted to the new situation.
Our large open spaces, both exterior and interior, favor social distancing and guarantee the safety of guests and employees. However, the Hotel, as a reinforcement measure, has limited its maximum occupancy between 60 and 70%, except for more restrictive legal regulations, and has limited and / or eliminated any service and / or activity that may raise doubts about the spread of the virus.
The entire team at the Hotel IPV Palace & SPA is dedicated to building a safe environment responding to current needs, but without forgetting and ensuring that your experience with us remains unforgettable.
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GENERAL SAFETY
- Our capacity by zones has been reduced to guarantee security measures, as well as a redistribution of furniture in common areas to guarantee the recommended security distance.
- We have signaled the safety distance in strategic and confluence places.
- We have stations with disinfectant gel in key points of the Hotel.
- Disinfecting rugs have been placed in access areas.
- We have protection partitions in numerous customer service areas that can be contacted.
- We have intensified the cleaning and disinfection of objects and surfaces in areas of common use that may be manipulated by different people.
- Constant ventilation protocols with natural air have been reinforced.
- We have posters with preventive advice in areas with the highest influx of customers.
- Our staff disinfects tools after each work shift, including uniformity.
- Our staff has the necessary personal protective equipment at all times and always adapted to their functions.
- The use of all elevators is limited to the maximum occupancy of the family unit, unless they all wear a mask.
- If any client or worker shows symptoms compatible with the Covid-19, the specific protocols will be applied.
- All work is under constant review, taking into account the evolution of the pandemic, its treatment and the emergence of regulations, products and effective measures to fight its spread.
- This action plan is available to all our clients and constantly updated at www.hotelesipv.com, as well as at the reception of our Hotel for any guest who requests it.
RECEPTION
- We have signaled the safety distance.
- We have protection screens on our counter to guarantee the recommended safety distance.
- We take the temperature upon arrival at the Hotel, always with the consent of our guests.
- We disinfect all the delivery material to the client (room keys, etc.).
- New criteria for room allocation.
- We have an urn at our reception desk to deposit the keys used.
- The Check-out time is advanced to 11.00 and the Check-in is delayed to 16.00 in order to guarantee new measures for cleaning rooms.
- We encourage payment by card or other electronic means, preferably contactless. The dataphones are disinfected after each use.
ROOMS
- We use three cloths of different colors to clean the different parts of the room in a differentiated way, these being safely discarded.
- Our laundry ensures the treatment of bedding, towels, etc. at a temperature> 60ºC and with disinfecting products.
- We reinforce disinfection in the usual handling elements (telephone, TV remote control, taps, etc.).
- We ventilate each room daily for at least 10 minutes.
- The bins in the bathrooms of the rooms and common areas have been replaced by new ones with a lid, a non-manual operation and a double bag. In addition, the bins in the rooms are eliminated, thus minimizing the risks of transmission and manipulation.
- We have removed any additional pillows and bedding (blankets) available in the closet. If you need any of these items, they must be requested through our Reception. We deliver these items individually packaged, thus guaranteeing their prior disinfection.
- We have eliminated decorative elements that cannot comply with cleaning protocols for washing at> 60ºC (cushions, plaid, etc.)
- Amenities have been limited to essentials (gel, shampoo and soap). A complimentary face mask has been added to your stay. If you need any other type of amenities, you must request it from our staff.
- We have temporarily removed the laundry service. In case you need to use this service, we will do it through a specialized external laundry. The price list is available in QR format.
- The glass cups in the bathroom have been replaced by disposable bagged cups.
- The rolls of toilet paper are securely bagged.
- We have removed stationery and other free supplies such as coffee machines, magazines, brochures, laundry bags, etc. Some of these products will be available at the request of the client in Reception.
- We have eliminated the service of Minibar in the room. All clients have at their disposal the fridge in the room for their personal use. It will be disinfected before the arrival of new clients.
- The cleaning and maintenance of the rooms is always carried out in the absence of the client, who may decide to use the service or not. At Check-in, we offer the client the possibility of the “Do not disturb / Do not disturb” procedure, by which their room is not fixed throughout their stay. In this case, this sign must remain on the door of your room.
- The staff disinfects the gloves after each cleaning and maintenance of the room.
- The maids disinfect and clean the cars used for their work and their work areas, after each day.
- The general information directory and the room service menu are available to our clients through a QR code to avoid document manipulation.
RESTORATION
- We have eliminated the Buffet lunch service, and therefore the Full Board and the changes from dinner to lunch, in order to minimize risks of contagion during confluence services. In this way, we guarantee the cleaning and disinfection of our Restaurant, as well as its ventilation with natural air between each service.
- We control the gauging to avoid crowds and comply with distance measures. It is possible that, with a greater influx in our restaurants, this will lead to organizing shifts for service if necessary.
- We have reduced the number of tables in our restaurants, ensuring the recommended safety distance, to minimize risks.
- We have protection screens on our counter and hot buffet areas and show cooking, to guarantee the recommended safety distance.
- We have signaled the safety distance in places susceptible to confluence.
- In order to access the restaurant services, hand disinfection at the entrance is mandatory. We take the temperature, always with the consent of our guests.
- The allocation of tables is always carried out by our staff, keeping the safety distance and avoiding the passage areas of the clients.
- Each guest must use gloves and a mask to approach the Buffet.
- All our kitchen and living room staff work with gloves and a mask, both those that are facing the client and those that are not.
- Our buffet is partially assisted by our staff in all those foods that cannot be served individually.
- We offer single doses of oil, salt, vinegar, etc. on the tables. We have removed bulk products and decorative items.
- All our crockery, glassware and cutlery are disinfected and comply with the Covid-19 protocols, in addition to having a control and review of the temperature of the washing trains (> 80ºC).
- Our staff is the one who facilitates the dishes, in this way we avoid that customers have access to it.
- The gastronomic offer is accessible in digital format through QR codes and in case of not being able to use technological means, said informative material is disinfected after each use.
- We encourage payment by card or other electronic means, preferably contactless. The dataphones are disinfected after each use.
OUTDOOR POOLS
- We control the capacity to avoid crowds and comply with distance measures.
- We have separated the pool loungers by family unit groups (min. 1.5m).
- The hammocks are assigned by our staff in the lifeguard's booth. We also have in that area, a disinfecting mat for footwear. In this way we guarantee security and disinfection measures, so we ask all our guests to comply with these guidelines.
- Hammocks, umbrellas and side tables are disinfected after each use.
- Disinfection products suitable for the current situation are used.
- The shower taps, buttons, railings and other contact points will be properly disinfected throughout the day.
- Pool personnel have the necessary personal protection material to perform their duties safely. They will remember and insist on compliance with the rules in general and specifically those related to covid-19 on an ongoing basis.
- The use of mats, balls, toys or any leisure item outside the facility itself is prohibited.
SPA, HAIRDRESSING AND FITNESS ROOM
- We control the capacity by booking by time slot, reducing the maximum occupancy to 10 people at a time in the SPA area, 3 people maximum in the fitness room (as long as they belong to the same family unit, otherwise, access will be individual) and 2 people in hairdressing and beauty services.
- The use of a mask and gloves by therapists and clients is mandatory during health and beauty treatments. We have removed facial treatments and those that do not allow compliance with security measures.
- The use of an individual towel is mandatory for the use of the machines in the fitness room. We provide them individually packaged, thus guaranteeing their prior disinfection.
- For the SPA circuit and other treatments, we provide packed towels, slippers and a bathing cap, to guarantee their prior disinfection.
- The changing rooms can only be used individually or by several members of the same family unit.
- The use of lockers is limited, controlled and disinfected by staff after each use.
- We have discontinued complimentary fruit and beverage service.
- We have protection screens on our counter to guarantee the recommended safety distance.
- We clean and disinfect treatment cabins, fitness room machines and locker rooms after each use.
- We sterilize the working tools.
- We use water disinfection products suitable for the current situation.
- We encourage payment by card or other electronic means, preferably contactless. The dataphones are disinfected after each use.
OTHER LEISURE AND ENTERTAINMENT SERVICES
- We have limited our entertainment offer to professional performances and shows, both during the day and at night, due to the fact that our usual entertainment program cannot be developed following the correct rules of safety, hygiene and distance. For this reason we have suppressed animation activities for both adults and children (mini club) and the playground has been sealed.
- We have reduced the capacity for night shows, distancing the assembly of the area with tables to extend the separation by family groups.
MEETINGS AND EVENTS
- Our meeting and banquet rooms have been redefined, adapting the assemblies and spaces, to meet the distance measures suggested at all times.
- We apply all protocols in relation to A&B services, disinfection and cleaning, security measures, etc. as in the rest of our facilities.
TECHNICAL SERVICE
- We carry out repairs in the rooms, as far as possible, without the presence of the client. If this is not possible, we maintain the recommended safety distance at all times or request the use of a mask by guests.
- All personnel have individual protection and safety equipment, which is safely discarded after each repair.
- All areas in which there is intervention by staff are properly disinfected.
- We place special emphasis on cleaning and maintenance of air conditioning systems, vents, filters, and other sensitive points.
GENERAL SAFETY
- Our capacity by zones has been reduced to guarantee security measures, as well as a redistribution of furniture in common areas to guarantee the recommended security distance.
- We have signaled the safety distance in strategic and confluence places.
- We have stations with disinfectant gel in key points of the Hotel.
- Disinfecting rugs have been placed in access areas.
- We have protection partitions in numerous customer service areas that can be contacted.
- We have intensified the cleaning and disinfection of objects and surfaces in areas of common use that may be manipulated by different people.
- Constant ventilation protocols with natural air have been reinforced.
- We have posters with preventive advice in areas with the highest influx of customers.
- Our staff disinfects tools after each work shift, including uniformity.
- Our staff has the necessary personal protective equipment at all times and always adapted to their functions.
- The use of all elevators is limited to the maximum occupancy of the family unit, unless they all wear a mask.
- If any client or worker shows symptoms compatible with the Covid-19, the specific protocols will be applied.
- All work is under constant review, taking into account the evolution of the pandemic, its treatment and the emergence of regulations, products and effective measures to fight its spread.
- This action plan is available to all our clients and constantly updated at www.hotelesipv.com, as well as at the reception of our Hotel for any guest who requests it.
